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PRP Webs

Refund Policy

Effective Date: 27th March 2025

1. Introduction

At PRP Webs, we are committed to delivering high-quality web development and digital marketing services. We understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds may be granted.

2. General Refund Terms

Refunds are considered under the following conditions:

  • Project Initiation: If a project has not commenced within 7 working days of payment due to delays on our part, clients may be eligible for a full refund.
  • Project Cancellation by Client: If a client wishes to cancel the project after initiation, a partial refund may be granted, proportionate to the work completed up to the cancellation date.
  • Project Completion: Once a project is completed and delivered, refunds are not available.

3. Detailed Refund Conditions

Before Project Commencement

Full Refund: If the client cancels the project before any work has begun.

After Project Commencement

Partial Refund: If the client cancels after work has started but before completion, a refund will be calculated based on the percentage of work completed. For example, if 50% of the project is completed, the client may receive a refund of the remaining 50% of the total project cost.

After Project Completion

No Refund: Once the project is completed and delivered, no refunds will be issued.

4. Exceptions

Refunds will not be provided in the following scenarios:

  • Change of Mind: If the client decides to discontinue the project due to a change in business strategy or personal reasons unrelated to the quality of our services.
  • Scope Changes: If additional features or changes beyond the initial project scope are requested and subsequently canceled.
  • Third-Party Services: Costs incurred for third-party services or products purchased on behalf of the client are non-refundable.

5. Refund Request Process

To request a refund, clients must:

  • Submit a written request to cg@prpwebs.com detailing the reason for the refund.
  • Allow 15 business days for our team to review the request.
  • If approved, refunds will be processed within 30 business days and issued via the original payment method.

6. Dispute Resolution

In the event of a disagreement regarding refund eligibility, PRP Webs encourages clients to contact us directly to seek a resolution. If a mutual agreement cannot be reached, disputes will be handled in accordance with the governing laws of Rajasthan, India.

7. Policy Amendments

PRP Webs reserves the right to modify this refund policy at any time. Clients will be notified of significant changes.

8. Contact Information

For questions or concerns regarding this refund policy, please contact:

PRP Webs
Phone: +91-9214930277
Email: cg@prpwebs.com
Website: https://prpwebs.com/