Shopify maintenance & support
Your store, supported — with SLAs, not promises.
Most agencies disappear after launch. We offer ongoing Shopify maintenance retainers with defined response-time SLAs so your store is always covered — especially during Black Friday and peak periods when you can least afford downtime.
What's covered
Defined response-time SLAs
Critical issues resolved within 2 hours, high-priority within 8 — in writing, before the retainer starts.
App & theme updates
We review, test and apply updates so your store never falls behind on security patches or deprecated APIs.
Performance monitoring
Core Web Vitals and uptime monitoring with alerts — we catch issues before your customers do.
Black Friday readiness
Annual pre-peak audit, load testing and a dedicated support window through your biggest trading period.
Choose the right plan for your store
Transparent monthly pricing in USD. Product and content limits are per month and do not carry over.
Standard
Growing stores with regular orders, active catalogue and a blog
Get started →| Feature | Starter $99/mo | Standard $499/mo | Plus $1,599/mo |
|---|---|---|---|
| Updates & Monitoring | |||
| Theme updates & compatibility testing | ✓ | ✓ | ✓ |
| App updates & conflict monitoring | ✓ | ✓ | ✓ |
| Unused app cleanup recommendations | — | ✓ | ✓ |
| Store uptime monitoring | ✓ | ✓ | ✓ |
| Page speed monitoring | — | Monthly | Weekly |
| Backups & Recovery | |||
| Store backups (third-party tools) | Monthly | Weekly | Weekly |
| Emergency restore (1/month) | — | — | ✓ |
| Product & Content Management | |||
| Product additions & deletions | Up to 5 | Up to 15 | Up to 30 |
| Product info edits (price, description, images) | Up to 5 | Up to 15 | Up to 30 |
| Collection / category updates | — | ✓ | ✓ |
| Blog post additions & edits | — | Up to 2 | Up to 4 |
| Banner & homepage content swaps | — | Up to 2 | Up to 4 |
| Navigation & menu updates | — | ✓ | ✓ |
| Testing & Quality Checks | |||
| Checkout & payment gateway testing | — | ✓ | ✓ |
| Discount & promo code verification | — | ✓ | ✓ |
| Broken link & 404 check | — | Monthly | Monthly |
| Cross-device / mobile responsiveness check | — | — | ✓ |
| Reporting & Support | |||
| Monthly store health report | — | ✓ | ✓ |
| Monthly small fix time (Liquid/layout) | 30 min | 60 min | 120 min |
| Priority support | — | — | ✓ |
| Staging environment testing | — | — | ✓ |
| Quarterly conversion review | — | — | ✓ |
| Staff account & permissions review | — | — | Quarterly |
Reporting & transparency
Weekly call
A scheduled check-in every week so nothing about your store is a black box.
Monthly store health report
A clear report on uptime, speed, fixes applied and actionable insights for the month.
Dyzo access + time logs
Direct access to see what is done, what is pending, and the task-wise hours your team logs — 100% transparency.
What's not included
These fall outside routine maintenance and are quoted separately:
- New page design, custom section builds, or full theme redesign
- Custom Shopify app development or third-party API integrations
- SEO campaigns, keyword strategy, or paid ad management
- Full speed-optimisation projects beyond routine monitoring
- Premium app or theme licence costs
- Bulk product uploads or full catalogue migration
- Custom Liquid development or Storefront API work
- Shopify Plus script writing or checkout extensibility builds
- Product photography, copywriting, or graphic design
Frequently asked questions
What does a Shopify maintenance retainer include?
Retainers cover bug fixes with defined response times, app and theme updates, performance monitoring, security patches, minor feature additions and Black Friday / peak-season preparation. Scope is agreed upfront — no surprise billing.
What are your support response times?
Response times are defined per plan: critical issues (site down, checkout broken) within 2 hours; high-priority issues within 8 hours; standard requests within 1 business day. All SLAs are in writing before work starts.
Do you provide support outside business hours?
Yes. For critical issues — particularly around peak periods like Black Friday, Cyber Monday and product launches — we provide out-of-hours cover as part of the retainer.
How much do your maintenance plans cost?
Three plans: Starter at $99/mo for small stores, Standard at $499/mo for growing stores (our most popular), and Plus at $1,599/mo for high-traffic and Shopify Plus stores. Each plan lists exactly what is included — no hidden costs.
Can I start a maintenance plan after you built my store?
Yes, and many of our clients do. We also take over maintenance for stores we didn't originally build — we start with a brief technical audit to understand the stack before the retainer begins.
Never be left without support again.
Tell us about your store — we'll propose a retainer plan that fits your needs and budget.