Shopify maintenance & support
Shopify maintenance and support you can count on.
A Shopify maintenance plan includes app and theme updates, security monitoring, bug fixes, broken-link checks, page-speed optimisation and peak-season cover. PRP Webs replies within 4 hours on working days, gives you a 24/7 number for emergencies, and logs every hour so you can see it. Plans start at $99/month, so your store is never left alone after launch.
Last updated: June 2026
Brands and teams we’ve worked with
What's covered
Fast replies, 24/7 for emergencies
We reply within 4 hours on working days, and you can call our emergency number any time if the site or checkout breaks.
App & theme updates
We review, test and apply updates so your store never falls behind on security patches or deprecated APIs.
Performance monitoring
Core Web Vitals and uptime monitoring with alerts — we catch issues before your customers do.
Black Friday readiness
Annual pre-peak audit, load testing and a dedicated support window through your biggest trading period.
Choose the right plan for your store
Transparent monthly pricing in USD. Product and content limits are per month and do not carry over.
Standard
Growing stores with regular orders, active catalogue and a blog
Get started →All-inclusive
Stores that want one team for upkeep, SEO and ads, with real development time every month
Get started →| Feature | Starter $99/mo | Standard $499/mo | All-inclusive $1,799/mo |
|---|---|---|---|
| Updates & Monitoring | |||
| Theme updates & compatibility testing | ✓ | ✓ | ✓ |
| App updates & conflict monitoring | ✓ | ✓ | ✓ |
| Unused app cleanup recommendations | — | ✓ | ✓ |
| Store uptime monitoring | ✓ | ✓ | ✓ |
| Page speed monitoring | — | Monthly | Weekly |
| Backups & Recovery | |||
| Store backups (third-party tools) | Monthly | Weekly | Weekly |
| Emergency restore (1/month) | — | — | ✓ |
| Product & Content Management | |||
| Product additions & deletions | Up to 5 | Up to 15 | Up to 30 |
| Product info edits (price, description, images) | Up to 5 | Up to 15 | Up to 30 |
| Collection / category updates | — | ✓ | ✓ |
| Blog post additions & edits | — | Up to 2 | Up to 4 |
| Banner & homepage content swaps | — | Up to 2 | Up to 4 |
| Navigation & menu updates | — | ✓ | ✓ |
| Testing & Quality Checks | |||
| Checkout & payment gateway testing | — | ✓ | ✓ |
| Discount & promo code verification | — | ✓ | ✓ |
| Broken link & 404 check | — | Monthly | Monthly |
| Cross-device / mobile responsiveness check | — | — | ✓ |
| Reporting & Support | |||
| Monthly store health report | — | ✓ | ✓ |
| Development & fix hours each month | 2 hours | 8 hours | 40 hours |
| Priority support | — | — | ✓ |
| Staging environment testing | — | — | ✓ |
| Quarterly conversion review | — | — | ✓ |
| Staff account & permissions review | — | — | Quarterly |
| Growth (included in All-inclusive) | |||
| SEO: on-page, content and AI-search work | — | — | ✓ |
| Google Ads & Meta Ads management (ad budget paid to Google/Meta) | — | — | Up to $7,500/mo spend |
| Weekly call on sales and next steps | — | — | ✓ |
Reporting & transparency
Weekly call
A scheduled check-in every week so nothing about your store is a black box.
Monthly store health report
A clear report on uptime, speed, fixes applied and actionable insights for the month.
Dyzo access + time logs
Direct access to see what is done, what is pending, and the task-wise hours your team logs — 100% transparency.
What's not included
These fall outside routine maintenance and are quoted separately:
- Development beyond your plan's monthly hours (billed separately, with 20% off for maintenance clients)
- Full theme redesign
- Custom Shopify app development or third-party API integrations
- SEO and paid ad management (included in All-inclusive)
- Unused hours (they do not carry over to the next month)
- Full speed-optimisation projects beyond routine monitoring
- Premium app or theme licence costs
- Bulk product uploads or full catalogue migration
- Custom Liquid development or Storefront API work
- Shopify Plus script writing or checkout extensibility builds
- Product photography, copywriting, or graphic design
Frequently asked questions
What does a Shopify maintenance retainer include?
Retainers cover bug fixes with defined response times, app and theme updates, performance monitoring, security patches, minor feature additions and Black Friday / peak-season preparation. Scope is agreed upfront — no surprise billing.
What are your support response times?
We reply within 4 hours on working days (India time), on whatever channel you prefer: WhatsApp, email, Slack or your own task tool. Every task is logged in Dyzo, so you can see what is done and the hours spent at any time. If the site goes down or checkout stops working, you get a number you can call 24 hours a day.
Do you provide support outside business hours?
Yes, for emergencies. If your site breaks or checkout stops, call the emergency number we give you, at any hour. On weekends and holidays we also try to reply to normal requests as fast as we can.
How much do your maintenance plans cost?
Three plans: Starter at $99/mo with 2 hours of fixes and changes a month, Standard at $499/mo with 8 hours (our most popular), and All-inclusive at $1,799/mo: maintenance, SEO, Google and Meta Ads management (for ad spend up to $7,500 a month; above that, 10% of ad spend) and 40 development hours a month. Unused hours do not carry over. Work beyond your hours is billed separately, with 20% off for maintenance clients.
Can I start a maintenance plan after you built my store?
Yes, and many of our clients do. We also take over maintenance for stores we didn't originally build — we start with a brief technical audit to understand the stack before the retainer begins.
An official Shopify Select Partner
Vetted by Shopify and trusted by brands across the US, UK, Canada, Singapore, UAE, Australia and India — with a money-back guarantee and on-time delivery on every build.
Related Shopify services
Never be left without support again.
Tell us about your store — we'll propose a retainer plan that fits your needs and budget.