Cross-Selling on Shopify: The Ultimate Guide
Have you ever thought about how to increase sales without necessarily gaining more customers? Well, today, we’re delving into a technique that does just that – cross-selling on Shopify.
Consider the following scenario: You enter a fast-food establishment to purchase a burger, and the person at the counter inquires, “Would you like fries with that?” That is an excellent example of cross-selling.
It’s all about recommending complementary products that enrich the primary purchase, enhancing the customer’s overall shopping experience.
How does this idea, however, relate to your Shopify store, and how can you use it to not only provide your consumers more value but also substantially boost your revenue? Stick around, because we’re about to unpack all that and more.
So, buckle up! Let’s see how we can utilize cross-selling for your Shopify store!
What is Cross-Selling?
Cross-selling is a sales strategy that encourages clients to acquire complementary products to those they are already purchasing or about to purchase. This technique aims to increase the value of a single sale by broadening the range of products the customer is buying.
An everyday example of cross-selling is when a tech store suggests buying a case or earbuds when you purchase a new phone.
Essentially, the strategy involves suggesting additional, relevant products to customers, based on their current purchase, to enhance their overall product experience and satisfaction.
Cross-selling in a Shopify store can be done by displaying related items on a product page, throughout the checkout process, or even in post-purchase emails. By introducing customers to other products that complement their initial purchase, cross-selling not only increases revenue but also enhances the customer experience.
How Cross-Selling can Help Increase Sales?
Cross-selling can significantly help increase sales in several ways:
Increase in Average Order Value
By encouraging customers to add more items to their purchases, cross-selling can effectively increase the average order value (AOV). Higher AOV means more revenue from each transaction.
Enhanced Customer Value
When customers find additional products that complement their primary purchase and enhance their overall product experience, they perceive a higher value from the purchase. This can result in increased customer satisfaction and loyalty, leading to repeat purchases in the future.
Improved Customer Experience & Retention
Cross-selling can expose customers to products they might not have otherwise discovered, improving their shopping experience. This personalized shopping experience can help build stronger relationships with customers, leading to higher customer retention.
More Efficient Inventory Management
Cross-selling allows businesses to move more products and can help in managing inventory more efficiently, especially for products that are complementary to popular items.
Cross-Selling Strategies on Shopify
Implementing cross-selling strategies on your Shopify store can help increase the average order value and enhance the customer shopping experience. Here are a few strategies to consider:
1. Product Bundling
On Shopify, you can use this strategy to encourage customers to spend more by showcasing the value they get from buying the bundle.
For instance, you might combine a face cleanser, toner, and moisturizer if you sell skincare items. This not only offers customers a comprehensive skincare solution, but it also makes buying easier.
Customers perceive bundles as a value deal and convenience, and businesses benefit from an increased average order value.
2. “Frequently Bought Together” Suggestions
“Frequently Bought Together” suggestions are a common and effective cross-selling strategy on Shopify. This feature presents customers with a selection of items that previous buyers have often purchased together with the product currently being viewed.
For example, if a customer is looking at a laptop, the “Frequently Bought Together” suggestion might display a laptop case, a mouse, and a keyboard.
This tactic gives customers helpful suggestions they would not have thought of, optimizing their shopping experience and raising the likelihood that they will add more goods to their cart.
3. Upsell at the Checkout
Upselling at the Checkout is quite straightforward: when a customer proceeds to the checkout with their chosen items, you present them with a suggestion of additional, complementary products that could enhance their purchase.
This last-minute recommendation capitalizes on the customer’s readiness to buy and can successfully increase the average order value. For example, if a customer is checking out with a new phone, suggesting a phone case or screen protector could be a relevant upsell.
The key is to ensure the upsell items are relevant, reasonably priced, and offer genuine value to the customer’s primary purchase, making this strategy beneficial for both the customer and the business.’
4. Personalized Recommendations
Personalized recommendations are a customer-centric cross-selling strategy employed in Shopify stores.
The product suggestions are especially suited to each customer’s likes and needs by drawing on information from their browsing history, recent purchases, and things in their cart.
For example, if a customer regularly buys a specific brand of coffee, recommending a complementary product from the same brand, like a coffee filter, could be a smart move.
This level of personalization makes the shopping experience more engaging and relevant, increasing the likelihood of additional purchases.
5. Post-Purchase Emails
Post-purchase emails are a strategic cross-selling tactic used by Shopify store owners to continue engaging customers even after they’ve completed a purchase.
After a customer makes a purchase, a follow-up email is sent to them with recommendations for related products. For instance, if a customer has bought a digital camera, a post-purchase email could suggest buying a camera case or a memory card.
This strategy not only provides customers with useful recommendations but also reminds them of your store, encouraging them to return for more purchases.
Shopify Apps for Cross-Selling
There are many Shopify apps available that can help you cross-sell to your customers. Here are a few of the best:
1. Wiser – Upsell Recommendations
Wiser is a Shopify app that helps you increase your average order value and boost your sales. It does this by using machine learning to recommend products to your customers based on their past purchases and browsing history.
2. Upsell & Cross Sell ‑ Selleasy
Upsell & Cross Sell ‑ Selleasy is a Shopify app that helps you increase your average order value and boost your sales. It can help you improve your customer experience by providing them with personalized product recommendations.
3. Candy Rack
Candy Rack is a Shopify app that allows you to offer one-click upsells to your customers. Customers can easily raise the value of their order by adding more items with just one click to their shopping cart.
Best Practices for Cross-Selling on Shopify
Cross-selling can significantly boost your sales and customer satisfaction when done right.
Here are some best practices for cross-selling on Shopify:
1. Use Data to Drive Recommendations
This is a best practice in cross-selling that informs and personalizes your product suggestions. This could include data on a customer’s past purchases, browsing history, items left in the cart, and even the behavior of similar customers.
For example, if a customer frequently buys running shoes, it’s a safe bet to suggest running socks or sports apparel. Leveraging this kind of data helps ensure the relevancy of your cross-sells items, making them more appealing to the customer.
Additionally, consumer wants and preferences are taken into account when making data-driven recommendations, which improves the shopping experience and increases the possibility that customers will make subsequent purchases.
2. Offer Bundle Discounts
It is a proven practice for cross-selling on Shopify, which involves grouping complementary products together and offering a small discount if customers buy the entire bundle.
For example, if a customer plans to buy a camera, offering a bundle that includes a camera bag and a lens cleaning kit at a lower total price can be very enticing.
Customers will feel like they are getting more for their money, and you will raise the average order value, increasing overall sales. It’s crucial, however, to ensure the products in the bundle genuinely complement each other and meet customer needs.
3. Utilize Post-Purchase Opportunities
Utilizing post-purchase opportunities maximizes the customer relationship beyond the initial purchase.
After a customer completes their transaction, follow-up emails can be sent to them suggesting additional, complementary items that align with their recent purchase.
For example, if a customer has just bought a new laptop, a post-purchase email might suggest a laptop sleeve, a wireless mouse, or headphones. This strategy not only continues to engage customers after their initial purchase, encouraging repeat business but also enhances their product use and satisfaction.
4. Leverage Customer Reviews
Customer reviews provide social proof, which can significantly influence a shopper’s purchasing decision.
When you cross-sell products, displaying positive customer reviews alongside the recommended products can reinforce their quality and usefulness, making customers more likely to consider the additional purchase.
For example, if you’re suggesting a skincare product to complement a customer’s current selection, showing reviews of satisfied customers who have used and liked the product can reassure the customer about its efficacy.
5. Personalize the Experience
Personalizing entails tailoring product suggestions based on a customer’s past purchases, browsing behavior, and preferences.
For instance, if a customer has previously bought hiking boots from your store, it might be appropriate to suggest related items like hiking socks or a water bottle. By personalizing the recommendations, customers feel understood and catered to, which enhances their shopping experience and increases the likelihood of them adding more items to their cart.
This strategy not only drives more sales but also fosters customer loyalty, as shoppers are more likely to return to a store that understands their needs and provides relevant suggestions.
And there you have it! We’ve navigated the ins and outs of cross-selling in your Shopify store, from the basics to its implementation.
Remember, the goal is to enhance your consumers’ purchasing experience by suggesting goods that complement the things they frequently purchase. As a result, you’ll probably notice a large rise in your store’s average order value.
But don’t just believe what we say.
Give cross-selling a try and see how it transforms your Shopify store! Experiment with different strategies, learn from your customer’s behavior, and most importantly, aim to provide real value with every recommendation.
We hope you found this journey into the world of cross-selling helpful. For more insights into improving your Shopify experience, do check out our other blog posts.
Until then, happy selling!